Reservations Agent Luxury Hotel

https://jobjet.co.za/company/dynamic-recruits
Dynamic Recruits
Gauteng  -  South Africa
713 Current Jobs Openings
Job Detail
  • Industry:
    Hotel Jobs
  • Job Type:
    Full Time
  • Salary:
    R10000 to R14000
  • Job Location:
    Western Cape, South Africa
  • Minimum Education:
    Grade 12 / N4 (Matric)
  • Minimum Experience:
    3 Years
  • Expiry Date:
    Jul 16, 2019
  • Job Posting Date:
    Mar 16, 2019
Job Description

Minimum Experience or Qualification:



Grade 12 certificate; Diploma in Hotel Management would be advantageous



Must have at least 1 years hote in a reservations position or 2 years experience in a reception position at a 4 or 5 star Hotel.



Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel



Experience at operator level of Property Management System – exposure to Opera advantageous



Experience at operator level of a Property Management System – exposure to Opera advantageous



Outstanding Telephone Manner



Excellent command of the English language



Solid English verbal and written communication skills



Able to work occasional weekends and holidays





Key Performance Objectives:



To ensure that guests receive an exceptional guest experience that goes beyond their expectations.



To ensure harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers.



To ensure that reservations are made and updated accurately, efficiently and comprehensively,



To ensure that all reservations related administration and reporting is completed timeously ensuring accuracy and precision in accordance with SOP

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