Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures.
Required Experience & Qualifications
At least 2- 3 years’ experience in a similar position within a Hotel environment
A appropriate recognized qualification would be advantageous
Proficiency in Microsoft packages
Working Knowledge in Fidelio Opera Available to work flexible working hours and rostered shifts as and when required
Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering.
Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.
Strong and effective communication and problem solving skills / conflict management
Excellent Telephone skills and etiquette
Quality and customer service driven
Attention to detail and efficiency pertaining to area of responsibility
Sound financial acumen
Maintain a neat , clean and well-groomed appearance as per company standards
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to have a record of all guests in case of emergency.
Sell a room/accommodation to guests without reservations based on availability.
Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages. Complete the Room Rate Variance Report.
Process all guest check-ins and assign room.
Activate or reissue room keys using electronic key machine.
Count bank at end of shift and secure bank.
Balance and drop receipts according to Accounting specifications.
Report accidents, injuries, and unsafe work conditions to manager.