Call Centre Agent

https://jobjet.co.za/company/dynamic-recruits
Dynamic Recruits
Gauteng  -  South Africa
705 Current Jobs Openings
Job Detail
  • Industry:
    Call center
  • Job Type:
    Full Time
  • Salary:
    R5000 to R9000
  • Job Location:
    Kwazulu-Natal, South Africa
  • Minimum Education:
    Grade 12 / N4 (Matric)
  • Minimum Experience:
    2 Years
  • Expiry Date:
    Jul 16, 2019
  • Job Posting Date:
    Mar 16, 2019
Job Description

Qualification Requirements 

• Matric with Math's and Accounting preferred

Experience Requirements • 2 years of previous working experience dealing with 

customers

• 2 years exposure to the Call Centre/Telesales 

processes

•Call centre SOP’s Basic Desirable

•GP 2018 Basic Desirable

• Required to work a 6-day week

•Will be expected to work weekends and public holidays



Key Outputs 

• Follow up on outstanding goods and communicate delivery times,

ensure processing of

orders as needed to ensure in full deliveries and build and maintain

good customer relationships. 

• To deliver customer services in line with agreed processes which 

includes but is not limited to:

• Pricing checks

• Ordering and variance follow up on exceptions and

outstanding orders

• Tele-sales and promotional calls to upsell

• Returns minimization

• Identifying in store merchandising issues and reporting 

this to the supervisor

• Keeping accurate records as needed per customer.

• Obtain and capture key sales information on GP (operating system)

and tracking sheets as required for management information, sales trend 

reports and the bake plan.

• Improve and maintain customer relationships through timeous 

communication by sending out sms / telephonic notifications, to notify 

customers of late deliveries

• Identify “on hold customer” orders and “price exceptions” and 

• escalate to supervisor.

Skills Required
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