Legal Call Centre Agent
Dynamic Recruits
Gauteng  -  South Africa
712 Current Jobs Openings
Job Detail
  • Industry:
    Call center
  • Job Type:
    Full Time
  • Salary:
    R5000 to R9000
  • Job Location:
    Gauteng, South Africa
  • Minimum Education:
    Diploma / Bachelor's / N6
  • Minimum Experience:
    3 Years
  • Expiry Date:
    Jul 27, 2019
  • Job Posting Date:
    Mar 27, 2019
Job Description

We are looking for experienced collectors to contact debtors in order to collect on accounts which are in default and arrange payments in a professional and effective manner. 

Legal Collections

Arrange for debt repayment or establish repayment schedules based on debtors' financial situation

Confirm right party contact

Probe and determine reason for non-payment and update the system accordingly

Negotiate payment arrangement with the debtor within set mandates

Educate debtor on legal collections process and result of non-payment

Confirm and/or update debtor’s details:

oBanking details

oEmployee Information

oRepayment method and frequency (weekly, fortnightly or monthly)

Load Promise To Pay (PTP) on system as agreed with debtor

Capture notes on system regarding important information and arrangement with debtor

Summarise and confirm payment arrangement with debtor and reiterate legal collections process

Save the account according to the appropriate metal state

Trace delinquent debtors

Trace delinquent debtors to obtain new contact details by utilising different trace tools

Request referral information from 3rd party/ies such as close relative, work or neighbours

Update the system and save account

Quality Assurance

Meet division qualitative standards in terms of inputs and outputs

Minimise number of errors on accounts worked

Initiate action on debtor queries and administrative tasks on the system using the correct codes

Grade 12

Proficient in Microsoft Office (added advantage)

2 – 3 years’ experience in a Legal Collections environment

Proficient in English and Afrikaans

Skills Required
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