Call Centre Supervisor

https://jobjet.co.za/company/dynamic-recruits
Dynamic Recruits
Gauteng  -  South Africa
705 Current Jobs Openings
Job Detail
  • Industry:
    Call center
  • Job Type:
    Full Time
  • Salary:
    R10000 to R14000
  • Job Location:
    Gauteng, South Africa
  • Minimum Education:
    Grade 12 / N4 (Matric)
  • Minimum Experience:
    5 Years
  • Expiry Date:
    Jul 29, 2019
  • Job Posting Date:
    Mar 29, 2019
Job Description

Purpose

To supervise the team responsible for capturing and voice logging of all new business/contracts and resolving all telephonic queries pertaining to the call centre.

Key Responsibilities:

Ensure that staff have adequate resources, are logged in and ready to perform duties at beginning of each shift

Ensure that adequate resources are available throughout the shift

Ensure that team follows all policies and procedures as stipulated in the Employee Handbook as well as department specifications

Analyse statistics and put plans in place if required to improve team performance

Performance manage team members to improve and / or maintain performance based on results received from Quality Assurance Department

Coach team members to perform their daily tasks

Ensure that all information required to enable team to perform their duties are obtained from relevant departments

Respond to escalated queries

Submit statistical analysis report to line manager as and when required

Experience Required

2-3 years Call Centre Supervisory Experience

4-5 years in a Customer Service environment

Qualifications Required

Grade 12 Senior Certificate

Customer Service and Call Centre Fundamentals

Competencies

Excellent Communication Skills

Customer Services Orientated

Attention to detail

Analytical

Problem Solving Skills

Skills Required
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