Call Center Representative

https://jobjet.co.za/company/dynamic-recruits
Dynamic Recruits
Gauteng  -  South Africa
705 Current Jobs Openings
Job Detail
  • Industry:
    Call center
  • Job Type:
    Full Time
  • Salary:
    R5000 to R9000
  • Job Location:
    Gauteng, South Africa
  • Minimum Education:
    Grade 12 / N4 (Matric)
  • Minimum Experience:
    1 Year
  • Expiry Date:
    Jul 16, 2019
  • Job Posting Date:
    Mar 16, 2019
Job Description

Job brief 

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. 



Responsibilities 

Manage large amounts of inbound and outbound calls in a timely manner 

Follow communication scripts when handling different topics 

Identify customers needs, clarify information, research every issue and provide solutions andor alternatives 

Seize opportunities to upsell products when they arise 

Build sustainable relationships and engage customers by taking the extra mile 

Keep records of all conversations in our call center database in a comprehensible way 

Frequently attend educational seminars to improve knowledge and performance level 

Meet personalteam qualitative and quantitative targets 

Requirements 

Previous experience in a customer support role 

Track record of overachieving quota 

Strong phone and verbal communication skills along with active listening 

Familiarity with CRM systems and practices 

Customer focus and adaptability to different personality types 

Ability to multitask, set priorities and manage time effectively 

High school degree

Skills Required
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